Tag: Mobile Customers

2022: the year of eSIM? It’s a cert for roaming and MVNOs

Back in July, I wrote about the implications of roaming charges creeping back into the pockets of people going abroad. Scrapping ‘Roam like home’ was, it seems, inevitable as operators looked for ways to manage risks associated with leaving the EU. By the autumn, EE, Vodafone, Three had announced plans to charge you for using your phone the minute the seat belt light went out. The announcements were of course all made when going abroad was far from our minds, so probably lost on the average consumer. Now there’s a little more hope of holidays. The abundance of adverts on prime-time TV emphasise that tourist operators are hoping to capture the mood with January deals, and I sense people will go for them. Bill shock will be far from their minds, but it’s a real possibility now. (more…)

Are MVNOs missing the point on customer comms?

Roam Like Home No More – the MVNO perspective

Carphone Warehouse, death by a thousand cuts

Rogers buys Shaw, dotmobile gets MVNO licence. Is Canada’s regulator in for a rough ride?

Are sub brands the way to go as operators grapple with changes to consumer behaviour?

Is it right for Three to ‘dis’ the UK telecoms market?

Better Life Mobile – the accidental MVNO. A story of digital inclusion and the homeless

Asda Mobile goes back to where it all started. What can Vodafone deliver for the brand?

Can Dixons Carphone survive now BT/EE has pulled the plug?

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